Clik here to view.
Predicting “The Death of Voicemail” Is Wrongheaded
Jill Colvin’s article in the New York Times has had a ripple effect among both users and planners of communications services. The gist of the comments and Tweets (if there is such a thing as a “gist”...
View ArticleClik here to view.
Buying SpinVox Would Be Coup for Nuance
While we don’t like to trade in rumor or innuendo, the idea that Nuance Communications has been in talks to buy SpinVox has been making the rounds for long enough that it deserves some serious...
View ArticleClik here to view.
Spoken Completing its Transformation, Allies with ROK Entertainment Group
When first we met Spoken Communications more than four years ago, it was engaged in re-engineering contact centers so that super-agents, embodying “best practices” could serve as real time coaches for...
View ArticleClik here to view.
Nuance to Power Voice-to-Text Transcription on Cisco’s Unity Platform
Nuance Communications announced that Cisco is integrating its voice messaging transcription service into Cisco Unity, the IP-telephony giant’s unified messaging platform. The deal reflects Nuance’s...
View ArticleClik here to view.
Nuance and MetaSwitch Offer “Carrier Optimized” Voicemail-To-Text
Today MetaSwitch and Nuance announced that voicemail-to-text software from Nuance is tightly integrated into MetaSwitches flagship CommPortal platform. Thus MetaSwitch continues its transformation...
View ArticlePredicting “The Death of Voicemail” Is Wrongheaded
Jill Colvin’s article in the New York Times has had a ripple effect among both users and planners of communications services. The gist of the comments and Tweets (if there is such a thing as a “gist”...
View ArticleClik here to view.
Buying SpinVox Would Be Coup for Nuance
While we don’t like to trade in rumor or innuendo, the idea that Nuance Communications has been in talks to buy SpinVox has been making the rounds for long enough that it deserves some serious thought....
View ArticleClik here to view.
Spoken Completing its Transformation, Allies with ROK Entertainment Group
When first we met Spoken Communications more than four years ago, it was engaged in re-engineering contact centers so that super-agents, embodying “best practices” could serve as real time coaches for...
View ArticleClik here to view.
Nuance to Power Voice-to-Text Transcription on Cisco’s Unity Platform
Nuance Communications announced that Cisco is integrating its voice messaging transcription service into Cisco Unity, the IP-telephony giant’s unified messaging platform. The deal reflects Nuance’s...
View ArticleClik here to view.
Nuance and MetaSwitch Offer “Carrier Optimized” Voicemail-To-Text
Today MetaSwitch and Nuance announced that voicemail-to-text software from Nuance is tightly integrated into MetaSwitches flagship CommPortal platform. Thus MetaSwitch continues its transformation from...
View Article
